RETURNS
If your product is defective, immediately let our staff know, and we’ll send you a replacement.
We are unable to accept returns on retailer purchases, incorrectly purchased products, and products damaged due to customer error.
Lastly, we do not accept returns for non-damaged items or items that have been delivered incorrectly.
To put in a request for a return, please email our support staff. Once the claim is approved, they will ask you to send your items back to our global warehouse in Asia. Please note that the purchaser will bear any shipping costs associated with the returns.
REFUNDS
We offer a 30-day, no-hassle refund policy. If you aren’t completely satisfied with your purchase, simply send the product back within 30 days of receiving your product, and we’ll promptly refund your money once we receive your product. Please note that the product must be received in original working condition with original packaging. The refund will be processed once our team confirms receipt of the return.
CANCELLATIONS
To make an order cancellation please contact us immediately on ​support@propolisgoldbrazil.com​. If you cancel your purchase within 24-hours, we can unconditionally refund your money. Otherwise, your items will have to be sent back to us once they reach you.
SHIPPING COSTS
It is your responsibility to pay any shipping costs when returning a product. These costs are nonrefundable. Should you receive a refund on your purchase, the cost of shipping will be deducted from it.
The time it takes for your exchanged product to reach you will largely vary on your location.
Should the item you return be over $75, we strongly encourage you to use a trackable shipping service or shipping insurance. Unfortunately, we cannot guarantee that we will receive your returned item(s).
SALE ITEMS
Sadly, we do not offer refunds on clearance items. Only regularly priced items are refundable.
Should you need more information about our refund policy, please reach out to us by using this contact form. Our customer service reps are available 24/7 to assist you.
SHIPPING
Once our team processes your order within 1-2 business days, expect to get it within 10-20 business days, after purchase, depending on customs’ clearance. USA deliveries may be a bit quicker than the UK, Australia, and New Zealand. Almost all European and Asian countries will experience longer ship times.
There are a few things to be aware of: You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost – charges vary around the world. As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. Orders may be returned for various reasons including: non-payment of tariffs, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, customer will be contacted and will be required to pay for re-shipment postage.